Refund policy
Return & Refund Policy
At ShubhPoojan, we take utmost care in packaging and delivering sacred products with purity and respect. Due to the nature of our offerings, certain items are non-returnable for hygiene, sanctity, and safety reasons.
Return Window
Customers may request a return or report an issue within 2 days of delivery.
Non-Returnable / Non-Refundable Items
The following items are not eligible for return once delivered unless received damaged or incorrect:
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Gangajal
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Havan Samagri
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Roli / Chandan / Kumkum
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Incense / Dhoop Products
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Opened Consumable Ritual Items
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Any product marked as non-returnable
Eligible Return Cases
Returns / replacements may be approved only in the following situations:
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Product received damaged in transit
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Wrong item delivered
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Product missing from order
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Package received tampered / leaking
Return Conditions
To be eligible for a return/replacement:
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Claim must be raised within 2 days of delivery
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Unboxing video / photo proof may be required
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Product must remain unused and in original packaging where applicable
Refund Process
Once approved, refunds will be processed to the original payment method within 5–7 business days.
Shipping Charges
Original shipping charges are non-refundable unless the error was on our part.
Cancellation Policy
Orders may be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.
Contact for Support
For return/refund requests, contact:
Email: admin@nexusholdings.co.in
Please include your order number and supporting photos/videos where applicable.